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Tip!
You may talk to our Live Support
Agent by
clicking here for any assistance or clarification you
might have. |
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We have compiled most Frequently Asked Question as follow:
However if you
still have a question,
please
click
here
to post your question.
Can I
link directly to a product category?
Yes you
can. To find out the url that you need to link to, set up
your store and click on one of the product categories from
the categories.asp page. You should
see a URL something like this in the address bar in your
browser...
http://www.yoururl.com/products.php?id=3
Just copy
and paste this into your link and it will link directly to
your category.
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Can I change all the text that the store generates?
Yes you
can, open the file vsadmin/inc/languagefile.php and search
for the text there that needs modifying.
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How do I add links to individual products and categories?
Once you
have your products and categories added through the online
admin section, browse your store and copy the URL of the
product/category page from your address bar and paste it
into the link box you have in your HTML editor. This should
look something like this /proddetail.asp?prod=ref001 or
/categories.asp?cat=1
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How do I edit
the text on my store?
All the
default language generated by the store can be edited in the
file /vsadmin/inc/languagefile.asp - the most recent
additions are always added to the top for people who have
already made changes and are updating their store version.
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I add a product to my cart but it shows as empty, why's
that?
There are 2
known reasons for this happening:
Your cart page is in a frameset -> Remove the page from
frames.
You don't have cookies enabled in your browser -> In
Internet Explorer go to Tools > Internet Options > Privacy
If that doesn't solve your problem, please post on our
support forum.
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What is the function of the "Authorize" button in my orders
admin page?
You'll see
this button if someone has gone through checkout but hasn't
made it back to your store, this may be because they're just
playing around with the cart, have decided at the last
moment not to purchase or there was a glitch on the
Processor's site. Only hit the authorize button after you've
checked with your Payment Provider and are sure the payment
has been made correctly. You can set the amount of time that
unauthorized orders appear on your store in the admin
section.
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Why don't all my categories show up after I've added them
through the online admin?
This is
probably because you haven't added any products to the
categories - once you associate a product with a category,
they should show up.
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Why can’t I see the product images on my store? I just get a
red “x”.
The default
folder for the product images is called prodimages and the
graphics should be uploaded there and the path set in your
product admin page. If you see a red “x” in place of the
graphic, make sure the file name is spelled correctly, that
it is lowercase with no spaces in the name and has the
correct .jpg or .gif extension.
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How can I download my complete product inventory?
You will
need to be using the Stock Management program. This can be
switched on in your main admin setting page. Then go into
the main products admin page and click on the “Dump
Inventory” button. This will download your inventory to a
.csv file, which can be opened in Excel.
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How do I remove the dot after all my category names?
There is a
setting your vsadmin/inc/languagefile.asp file.
find xxDot="." and change it to xxDot=""
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I'm not receiving email confirmation of orders - what's up?
Firstly,
log in to your admin section and go to the Admin Main page.
The email address you set in the "Email address:" section is
very important. It has to be an address on the same domain
as your website as this is a security feature for most hosts
to avoid SPAM. For instance if your website is
www.yourwebsite.com then an email address on that domain
would be say info@yourwebsite.com.
You should
see a section "Email Object". In the drop down list you will
see a list of the available email objects that are installed
on your server. If you don't see any available email objects
in the list, then you need to ask your host if they can
install an email object for sending email from an ASP page
like for instance
CDONTS
CDO
ASP Email (PERSITS)
ASP Mail (ServerObjects)
JMail (Dimac)
Some of these are free, so there shouldn't really be a
problem. From version 4.0.1
SMTPMail (SoftArtisans)
is also supported.
Ok, so now
you can choose an email object in your admin main page. The
best one to try first is CDONTS, as it doesn't require any
further configuration. Set the email object to CDONTS and
then press submit at the bottom of the admin main page, and
try an "email friend" to yourself. If you receive the email
you are all set.
If you are
using an email object apart from CDONTS then you need to set
your mailhost. To do this open the file vsadmin/includes.asp
in notepad, and near the top you should see something like
mailhost = "your.mailserver.com"
You will
need to set this to the address of your host's mailserver.
If you don't know what this is then please ask your host.
Typical settings would be something like
mailhost =
"mail.yourhost.com"
mailhost = "smtp.yoursite.com"
Once that
is set you can use email objects other than CDONTS.
One
important note about using CDO to send mail. There are 2
ways to send email using CDO, one which requires a mailhost
and one which does not. It is worth trying first
mailhost = "mail.yourhost.com"
and if that does not work, then try setting
mailhost = ""
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Why do my orders disappear in the orders admin page?
If a
payment is not authorized then it will be automatically
deleted after the time you specify in your admin main page.
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How do I make my database secure and non-downloadable?
If you are
using FrontPage, you can right click the fpdb folder in the
FrontPage folder list and choose Properties...
Then, make
sure the "Allow files to be browsed" option is not checked.
If you are not using frontpage the options are to use a
folder that is outside the web root. For instance, when you
log in via FTP you might see folders like
/htdocs -
your web root.
/logfiles - your web log files
/database - specially for your database files.
If you have
a folder like this "database" folder, (often called
"private" or similar), then you are very much advised to use
it.
If neither
of the above is true then you have to ask you host to set
the security settings on the database folder so that files
can not be browsed, and the database cannot be downloaded.
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Why does the log-in page reappear every time when trying to
access the admin section?
The usual
reason is that your store is hosted on a Unix / Linux server
and the host is using something like chilisoft.asp which
doesn't support an Access database. We do have Plus versions
available for Unix / Linux servers so please contact us if
this is the case.
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I've forgotten / lost my admin password - how can I retrieve
it?
If you've
forgotten the password, then the easiest thing to do is to
download your database and have a quick look in the admin
table in Access.
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Why can't
I add pages in Navigation View?
for some
reason you can't add child pages below a .asp page but you
can get round this Frontpage quirk by renaming the page with
a .html termination, dragging in the new page to Navigation
View and then name the parent page with the .asp extension
again.
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Why are parts of the pages missing, like the navigation and
news sections?
The first thing is to get the
page open in Frontpage :-
In
Frontpage go to Tools>Options>Configure Editors
Choose "Add"
Put ASP for file type
Put the same information as you have for htm, html etc. -
this is usually
Editor Name: FrontPage
Command: frontpg.exe
Save
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Why is all the formatting missing when I upload my site?
This
usually happens when for some reason the theme gets detached
from the site. Connect live to your site through Frontpage
and go to Theme in the top menu and go through the themes
until you find the one that matches the name of your
template. If that doesn’t work, try Tools > Recalculate
Hyperlinks
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How do I increase the number of default product options as I
need more than 15?
open
vsadmin/includes.asp in Notepad and scroll to the bottom of
the page until you find this line: const maxprodopts=15 and
change 15 to the number of product options you require.
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How can I hide the product options from the products page?
add
noproductoptions=true to includes.asp
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How can I hide the display of the price difference for the
product options?
add
hideoptpricediffs=true to includes.asp
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Can I use
multiple shipping methods?
It's not
possible to mix 'n' match shipping methods.
I don't need to charge a per item shipping...someone can
order 1 product or 20 products and I charge the same amount
- I want them to have the option of choosing either standard
or express and not be charged per item.
Using weight based shipping, set every product a very low
weight, (say 0.1). Then set up your postal zones with only
one rule per zone, which has a very high max weight, (say
9999) and the cost as your shipping cost. On the admin main
page make sure "pack products together" is set.
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